How to add a knowledge base to WordPress

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How to add a knowledge base to WordPress

A knowledge base is a organized library of information about your services. It helps visitors their solve problems by themselves. If used optimally, a good knowledge base can also serve as your customer support program while improving the overall customer experience. Knowledge base is very useful and easy to install in WordPress.

Step 1 – Select a domain name and a web host. Install WordPress

Recommended: Choose a single company to handle your domain name, hosting, as well as WordPress installation, makes management easy.

Step 2 – Install the WP Knowledgebase plug-in

It’s a free plug-in. Search from your Dashboard directly and click install. You will need to activate it after installing. A “Knowledge base” section will show up in your dashboard

nstall the WP Knowledgebase plug-in

Step 3 – Add Categories

Click on the Categories option from Knowledge base drop down, enter the information, and then click Add New Knowledge base Category. More categories can be added later.

Add Categories

Step 4 – Add Articles

To add articles click on the New Article button.

Make sure to select a category for your article. You can also add tags if you want, though it’s not required. Remember to click on the Publish button once you are done with the article.

Add Articles

Step 5 – Select the page to display your knowledge base.

By default a page called “Knowledge base” is created to display all your articles: If you wish to change the name or URL of this page, you can edit it easily.

Select the page to display your knowledge base.

Step 6 – Reorder articles/categories and configure extra settings

Click on the ‘Order’ button to reorder your articles or categories.

To change settings like colors, add a search function, enable comments, or more just click on the setting button and customize.

You are done. More changes can always be made at a later time. If your goal is to add a basic knowledge base just sticks to the free option. It looks great and is necessarily

Reorder articles/categories and configure extra settings

Order:

And if you want to change colors, add a search function, enable comments, or more, you can configure all those options by going to

order

Step 7 – Check out your Best knowledge base

Check out your Best knowledge base

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